Website: http://auramushroombar.com

At Aura Mushroom Bar, your satisfaction is our top priority. We take pride in delivering premium-quality mushroom chocolate bars and a smooth shopping experience. However, we understand that issues may occasionally arise. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made through http://auramushroombar.com.

By placing an order on our website, you agree to the terms set forth in this policy.

General Return Policy

Due to the consumable nature of our products, we are unable to accept returns on opened, used, or tampered-with items for health and safety reasons. However, we will gladly assist with returns or replacements in the following cases:

  • The product arrived damaged or defective
  • You received the wrong item
  • Your order was lost in transit
  • The product is unopened, unused, and in its original packaging

All return requests must be submitted within 7 days of delivery.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The product must be unopened, unused, and sealed in its original packaging
  • Proof of purchase (order number or receipt) must be provided
  • The return request must be initiated within 7 days of receiving the order
  • Items must be returned in resalable condition

Non-returnable items include:

  • Opened or partially consumed products
  • Sale or clearance items
  • Free promotional or gift items
  • Custom or special-order items

How to Request a Return or Refund

To start a return or refund request, please follow these steps:

  1. Contact Us at [Insert Contact Email] within 7 days of receiving your order.
  2. Provide your order number, a brief explanation of the issue, and clear photos of the damaged or incorrect item (if applicable).
  3. Our customer support team will review your request and respond within 2–3 business days.
  4. If approved, we will provide return instructions and a return shipping address.

⚠️ Please do not send items back without prior authorization. Unauthorized returns will not be accepted or refunded.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • You will receive an email confirmation once your refund has been issued.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Please note: Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product and packaging

We will arrange a free replacement or issue a full refund, including shipping costs, depending on availability and your preference.

Lost or Missing Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors, household members, or your local post office
  • Contact the shipping carrier with your tracking number
  • Notify us within 7 days of the expected delivery date

We will work with the carrier to investigate and, if confirmed lost, issue a replacement or refund at our discretion.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like to exchange a product for the same item, please contact us at [Insert Contact Email] to arrange the exchange.

Cancellations

You may cancel your order within 12 hours of placing it for a full refund. After this period, your order may already be processed or shipped, and cancellation may no longer be possible. To cancel an order, please contact us immediately at [Insert Contact Email].

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before the refund is officially posted.
  3. Contact your bank, as there is often processing time before the refund appears.
  4. If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong product), we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for return shipping fees.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Failure to receive an order due to incorrect shipping address provided by the customer
  • Refusal to accept delivery
  • Claims made after the 7-day return window
  • Opened, used, or partially consumed products
  • Products damaged by misuse, improper storage, or negligence

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any updates will be posted on this page with a revised “Effective Date.” Please review this policy periodically to stay informed.

Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer support team:

🌐 Website: http://auramushroombar.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)